Enabling Your Webcam & Microphone

Overview of Technical Requirements

  • Web Browser Requirements
    • Laptops/Computers should use Chrome or Firefox (Chrome is preferred – download Chrome here)
    • Mobile Requirements
      • Android Devices should use Chrome
      • iOS will be active with the latest version of Safari. Release date November 2018.
  • Have a webcam and microphone ready (earbuds work great for microphones)
  •  

     

Most common Technical Issue

  • Web camera not connecting or activated which displays as a grey box pictured below (if it is working you will see the other person)

Screen Shot 2017-08-10 at 7.55.10 AM.png

How to fix the webcam stream: participant needs to allow access to their webcam and microphone by clicking on the camera icon in the address bar.

  • In Chrome, the icon is located at the Top Right of the address bar

Screen Shot 2017-08-10 at 7.56.51 AM.png

 

  • In Firefox it is located in the left side within the address bar

Screen Shot 2017-08-10 at 7.56.35 AM.png

 

  • In the Cranium Cafe or Classroom meeting space you will find an Audio & Webcam Settings link in the top middle of the page

 

 

 

Screen Shot 2017-11-03 at 12.24.47 PM

 

Screen Shot 2018-03-09 at 1.12.49 PM

Troubleshooting Scenarios

  • Student has webcam and microphone but you see the gray screen (most common technical issue)
    • Have student allow
    • Have student refresh the Cafe webpage
    • If it still won’t connect move to the next scenario

 

If a student has no audio or video but has access to a phone

  • Have the student call you on the phone and stay in the Cafe meeting to share screens and upload documents (if you hear audio feedback, mute your audio by clicking on the microphone icon in your video stream)
  • Or, the student can use the Chat within the Cafe and you can speak freely (you may want to have speech-to-text turned on so if the student does text the system will read it out for you – this is located in the top area of the meeting space in “Chat & Lobby Settings”)

 

Screen Shot 2017-08-10 at 8.08.22 AM.png

 

If the internet connection isn’t strong and the video is choppy, turn off the video stream and use audio only shown below:

Screen Shot 2017-11-03 at 12.26.11 PM

Tracy Gorham

Tracy Gorham

CEO & Founder at ConexED
Tracy Gorham is the founder of Cranium Cafe, a WebRTC EdTech company that democratizes student engagement regardless of ability or location and instantly connects students with their academic support team with one-click. Tracy is a serial entrepreneur, starting her first hi-tech photo simulations company at 24 years old. Tracy has extensive experience in building new technologies and teams that create and inspire innovation. She is an alumni of Westminster College and is inspired everyday by the students who use her software to achieve their academic goals.
Tracy Gorham

Latest posts by Tracy Gorham (see all)

About the author: Tracy Gorham
Tracy Gorham is the founder of Cranium Cafe, a WebRTC EdTech company that democratizes student engagement regardless of ability or location and instantly connects students with their academic support team with one-click. Tracy is a serial entrepreneur, starting her first hi-tech photo simulations company at 24 years old. Tracy has extensive experience in building new technologies and teams that create and inspire innovation. She is an alumni of Westminster College and is inspired everyday by the students who use her software to achieve their academic goals.