Our CEO Tracy Gorham was a nontraditional student. While education is more digitized & streamlined every day, Big Data could never have predicted Tracy’s journey. There was nothing run-of-the mill about Tracy and she struggled to make her way through the system on her own — the system that allows so many students like her to fall through the cracks. But she experienced a monumental shift when she met Cindy Clark.
Cindy and Tracy have known each other since 1998, when Tracy first walked into Salt Lake Community College’s Advising Center to inquire about an associates degree.
Through all the curveballs in her life, Cindy was a steadfast source of support, encouragement, and understanding. This was still true when Tracy sat down with Cindy to tell her she’d be (temporarily) leaving school when a technology she developed won a game-changing contract. Systems and protocols, no matter how advanced, will never handle individual circumstances with that kind of grace. But more importantly, nothing will ever replace human connection or the goodwill fostered by the kind of personal attention Cindy gave to Tracy.
While Cindy is certainly one of a kind, a substantial number of people in higher education are driven by the desire to support students through their educational journeys. Cranium Cafe’s mission is to help bridge the gap between students and those student supporters. It is our belief that all students deserve that kind of personal attention — no exceptions.
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